[KEN 2] CQI-11 Audit Elements (Paragraphs 1-2)

CQI-11 Plating System Assessment (3rd Edition) – Audit Elements (Paragraphs 1-2)

1. Management Responsibility (Paragraph 1)

Objective: Ensure that top management demonstrates commitment to quality, customer requirements, and process effectiveness in the plating system.

Key Requirements:

• 1.1 Management must define and communicate quality policies, objectives, and performance metrics relevant to plating processes.

• 1.2 Adequate resources (personnel, equipment, training) must be provided to maintain plating system requirements.

• 1.3 Management must review plating process performance (e.g., KPIs, customer complaints, audit results) at defined intervals.

• 1.4 A documented organizational structure with clear roles and responsibilities for plating operations must be established.

Evidence to Review:

• Quality policy and objectives documentation

• Management review meeting records

• Resource allocation (training records, equipment maintenance logs)

• Organizational charts and job descriptions

  
  

2. Continuous Improvement (Paragraph 2)

Objective: Verify that the organization has a structured approach to identifying and implementing improvements in plating processes.

Key Requirements:

• 2.1 A documented continuous improvement process must be in place, including methods for identifying improvement opportunities (e.g., scrap reduction, efficiency gains).

• 2.2 Corrective and preventive actions (CAPA) must be implemented for nonconformities related to plating processes.

• 2.3 Improvement projects should be tracked for effectiveness (e.g., cost savings, defect reduction).

• 2.4 Employee involvement in improvement activities (e.g., suggestions, team-based problem-solving) should be encouraged.

Evidence to Review:

• Continuous improvement program documentation

• CAPA records (8D, 5Why, etc.)

• Improvement project tracking logs

• Employee training/engagement in problem-solving methods

  
  

Audit Approach for Paragraphs 1-2:

• Interview management to assess their understanding of plating system requirements.

• Review documented processes for compliance with CQI-11.

• Check records (meeting minutes, training logs) for evidence of implementation.

• Verify effectiveness through performance metrics (e.g., defect rates, on-time delivery).

More ... additional details on scoring (e.g., "Fully Meets," "Partially Meets," "Does Not Meet") or examples of nonconformities in these sections ....